Supervisor Transport Operations with German

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history.

Supervisor Transport/Freight Operations with German

Amazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily. Businesses of all sizes have access to the costs and levels of service of one of the largest shippers in the world. Amazon Freight spins Amazon’s broader flywheel by helping minimize empty miles by bringing in freight that flows complementary to our existing network.

Department Overview: Amazon Freight Operations and Support (AF Ops) is the Pan- European team that handles Amazon Freight's Shipper Support and Transportation Execution. We are responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have a direct impact on Shipper Experience.

Amazon Freight Operations is looking to hire a motivated, highly committed, and customer-obsessed Supervisor.

A Transportation Supervisor is a people leader in a fast paced, dynamic and customer obsessed business. They are able to engage, direct and support a team of Shipper support specialists whose role it is to safely and efficiently transport customer shipments across the UK and Europe. The Supervisor is responsible for customer outcomes delivered via a virtual contact centre environment.

You will:

Independently identify up-stream and down-stream operational problems and step in to resolve them before they become customer impacting.
Bring a department and company-wide perspective to decision making and have strong business acumen with experience of managing key performance indicators.
Leverage your people leader experience to guide the team through excellent communication, decision making, coaching and personal development planning.
Interrogate processes and identify pain points to improve the customer journey and operational efficiency.
Confidently manage customers and customer escalations, showing empathy, actively listening and resolving issues.
Prioritise competing projects across an entire group or department, or a major piece of a larger cross-functional project.

Basic Qualifications:
University Education: Bachelor or Master degree ideally with Logistics/Supply Chain/ Mathematics/Science/Engineering subjects
Proficient German
Experience in Operations/Customer Service/supply chain/logistics/e-commerce
Good in MS Excel
Experience with leading a team
Advanced level in English (spoken, written)
Strong verbal and written communication skills
Ability to create a narrative outlining weekly findings and the variances to goals, and present the findings to senior leadership
Strong attention to detail and organizational skills
Able to prioritize in complex, fast-paced environment

Preferred Qualifications:
· Significant work experience in supply chain/logistics
· Advanced Excel / Basic SQL