Transportation Operations Specialist

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Overview

The European ROC (Relay Operations Center) supports both domestic and inter-country transportation movements for European geographies. The team is responsible for daily planning with the contracted carriers and resolving any potential issues that impact customer. ROC plays a critical role in ensuring the smooth functioning of Amazon's European transportation network and thereby has direct impact on Amazon's ability to serve customers on time.

Purview of a Transportation Operations Specialist

A Trans Ops Specialist facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impact customer experience and delivery performance. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (over phone or email). An ideal candidate should be able to understand the issue and be able to drive customer experience without compromising on time. The candidate should have the basic understanding of logistics and should be able to communicate clearly in verbal and written form.

Responsibilities include, but are not limited to:

· Communicate on a day-to-day basis with internal and external stakeholders in order to understand and fix their concrete problems.
· Understand the issue and make best use of the available resources to resolve it.
· Able to systematically escalate problems or variance in the information to the relevant owners and teams according to processes and standard.
· Ensure to surpass all performance and quality goals.
· Understand performance metrics to create analysis allowing to drive business results.
· Providing real-time customer experience by working in 24/7 operating environment.

BASIC QUALIFICATIONS:

· Excellent communication skills – verbal and written.
· Can-do attitude and problem solving mindset.
· Fluent in English; German language skills are a plus.
· Should be comfortable with multi-tasking in a high-energy environment.

The candidate should be flexible to adapt to a 24/7 operating environment and be ready to work in morning and afternoon shifts.

PREFERRED QUALIFICATIONS:

· Intermediate Excel (formulas, vlookup, pivot tables)
· Degree in logistic/transportation or any numerical oriented topic
· Former experience in logistics/transportation industry or customer oriented role
· Ability to pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems)

By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

This vacancy requires reply through employer's website. You will be redirected there after you have filled the following form.

For the purpose of the selection procedure for this position, AMAZON EUROPE CORE S.A R.L., VAT: LU26375245, Luxembourg, as the controller, shall process the data you provided (or publicly obtained) in accordance with the General Data Protection Regulation (EU) 2016/679. The controller will assign the data processing to LMC s.r.o., ID No. 264 41 381, which will do so using its electronic systems. Your data may be transferred to a non-EU employer. See more

By replying to this advertisement, you provide the controller with your personal data for the purposes and the duration of the selection procedure. In connection with processing your data, you have the respective right: (i) to access the data, (ii) to correct or complete inaccurate or false data, (iii) to delete the data if it is no longer needed for the purposes for which it has been collected or processed, or if it has been collected illegally, (iv) to limit the data processing in special cases, (v) to transfer the data, (vi) to object to the data processing which will therefore be terminated, unless there are serious legitimate grounds for processing which outweigh your interests, rights, and freedoms, especially if the reason is an enforcement of legal claims, and (vii) to contact The Office for Personal Data Protection.
Your data may be transferred to a non-EU employer which does not provide adequate data protection. The transfer is necessary for the purpose of the selection procedure under Art. 49 (1b) (EU) 2016/679. Please ask your controller for further details on the data protection guarantees.
For more information on data processing by LMC s.r.o., ID No. 264 41 381, registered office at Jankovcova1569/2c, 170 00 Prague 7, contact the Data Protection Officer Jan Svoboda, e-mail: dpo@lmc.eu or visit https://www.lmc.eu/en/privacy-policy/.